English for Hospitality Courses (A2-B1)

At A Glance

• Level: CEFR A2 – B1
• Number of Lessons: 30 digital lessons
• Lesson Duration: Approx. 45 mins
• Key Content: – Checking in and out (procedures, services, directions); Phone calls – front office (reservations, enquiries, explaining facilities); Managing guests’ needs (dealing with complaints and special requests), Work life (duties and responsibilities, procedures and systems)

Improve My English for Hospitality offers:

• 30 lessons featuring typical situations that staff will encounter in a hospitality environment.
• Language that has been checked and validated by hospitality professionals.
• Detailed feedback on each activity, plus a full grammar reference to support learning and review.
• A functional syllabus aligned to the most common interactions in hotel and tourist office settings.
• Extensive use of listening material that features guests and visitors speaking in different accents.
• Record and playback activities for learners to practise communicating in a variety of different situations that are typical of hospitality work.
• Vocabulary building exercises to increase range and control of both common phrases and technical words related to hospitality and tourist information services